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Posts from the ‘talk to us’ Category

The Robots of International Adoption

robots of international adoption

“We are currently experiencing reduced delays in referral transmission and/or acquisition of…” What? Was that written by a refrigerator? Is it one of those “the robot will see you now” futurama things? No? Oh, right, we were talking about a family of human beings opening their heart (metaphorically, of course) and welcoming a living breathing human child into it, right? Right?

There is something I must admit: I am guilty of it too. I am guilty of using robot speak and lawyerese in my writing, in our documents, and on our website. I am, however, a recovering robo-lawyer-ic. (Yes, it’s a made up word)

Working on our new stuff I am trying to get rid of it all, not pile more of that into the conversation. It is, after all, a conversation between human beings, and we are talking about something near and dear to our hearts… NOT “a topic of relatively close positioning to hereby so called aortic pump” *(disclaimer applies).

So, if you see lawyerese and roboticus in some of my writing, or on our website , or in our documents… well, ok, some of our documents are designed to the specifications set forth by our friendly overseas robots, and we can’t deviate from those standards even my a millimeter, but if you see that gibberish in our conversations with you, in our newsletters, or in this blog – please be so kind to point it out to me, so we can potentially allocate resources for addressing or eliminating the aforementioned potential concerns, should one be deemed substantiated.

This is Not How The Other Adoption Agency Does Things

Dive in head first

It’s always interesting to get a glimpse into how the other agencies handle things. The best way to do that is to speak with a family who already did work with another agency, and now wants to work with us.

So, today I was asked a simple question – How do we begin and when are you going to send us all the paperwork?

We will send you an agreement as soon as we’ll receive, review, and approve you application. Once you review the agreement and decide that it works for you, you sign it and send it back to us. The process really begins when we get your signed agreement back.

Seems about right to me. That, however, is because I designed that process of handling documents. We get your information, create a file, enter stuff in our database, and then generate all the documents from there.

That, however, is not how some other agencies do things. You’ll get all the paperwork before you send in the application.

Why? What’s the point of working on stuff that is specific to the agency, country, or region, if you later decide not to work with the agency, or switch the country, or change the region?

There is a concern, and very valid one, that doing things our way may cause a delay.
Yes, there is a delay involved into sending us the application first, then getting an agreement, and sending it back to us. I’d estimate that delay to be, on average, about 48 hours. Which can be significantly reduced by sending us your application by fax or email, and we’ll email an agreement out to you shortly after that. It takes us about 20 minutes to review and approve your application, to enter your information into our database and generate your agreement. You’ll need to send that agreement back to us, we need your original signatures.

It is very important to us to have a good working relationship with our families, and while we may do things differently from other agencies, we do structure our process to maximize efficiency, reduce delays, and make it easy for you, and for us.

We know that you are anxious to begin your adoption process, we understand that you are ready to dive in head first, but please take a few minutes to read and understand the paperwork you are signing. There is a reason we addressed so many things in the agreement, there is a reason we outlined travel, and other parts of the process, and there is a reason schedule is very clearly defined, so you know what to expect and when.

This is a process, it will take time. Two days won’t slow you down much at the beginning, but taking time to do initial paperwork will simplify and clarify things.

Of course, you can always tell me later that I was wrong, and I’ll see what I can change to speed up and further simplify the process.

Your Comments Are Welcome

Linking families togetherWe are restructuring and rebooting World Links, we are taking it more into the interconnected World, and we are going to talk more to our families.

Not just about cases specifically, which we, of course, do, but privately, and it’s up to everyone individually to decide what to make public,  but in this day and age, the age of social networking, we want to talk to our families about other things that we do, about the projects we are working on, about the programs we are running, and we want to get your feedback.

So, as part of the process we are introducing this blog, because it’s time to turn this monologue into a discussion, and your comments are welcome.